Privacy Policy
Last updated: 30 June 2025

This Privacy Policy explains how FunzyBets Casino (“FunzyBets”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit or use our website, mobile site, products, and services (collectively, the “Services”).

By creating an account with FunzyBets Casino or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable law in your jurisdiction.

1. Who We Are

FunzyBets Casino is an online casino platform operating under a B2C gambling license issued by Anjouan Gaming, Comoros.

For any privacy-related questions, requests, or concerns, you may contact us at:

Where required by applicable law, FunzyBets acts as the data controller of your personal data processed in connection with the Services.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website and mobile site
  • Registered players and account holders
  • Participants in our promotions, loyalty and VIP programs
  • Individuals who contact our customer support or otherwise communicate with us

This Privacy Policy does not apply to:

  • Third‑party websites, platforms, or services that are linked to or integrated with our Services (e.g., payment providers, game providers, affiliates, social networks). Those third parties have their own privacy policies.

We process your personal data only where we have a valid legal basis under applicable law, which may include:

  • Performance of a contract: To provide you with our Services, process deposits/withdrawals, manage your account, and fulfill our terms and conditions.
  • Legal and regulatory obligations: To comply with gambling regulations, KYC/AML rules, anti‑fraud obligations, accounting, and record‑keeping requirements.
  • Legitimate interests: To operate, secure, and improve our Services; prevent abuse; manage risk; handle customer support; and protect our legal rights.
  • Consent: For certain marketing activities, cookies, and similar technologies where required by law. You may withdraw consent at any time as described in this Policy.

4. Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Registration and Identification Data

  • Full name
  • Username and password
  • Date of birth and age verification information
  • Country of residence and address details
  • Email address and phone number
  • Preferred language and currency

4.2 Verification (KYC/AML) Data

To comply with regulatory and anti‑fraud obligations, we may collect:

  • Government‑issued ID (passport, national ID card, driving licence)
  • Proof of address (utility bill, bank statement, government letter)
  • Payment instrument ownership proof (e.g., redacted card copy, bank statement, e‑wallet screenshot)
  • Selfie or photo holding ID, and in some cases video verification
  • Any additional documents reasonably required to verify identity, age, address, or source of funds where required by law

4.3 Account and Transaction Data

  • Account registration date and status
  • Login history and session information
  • Deposit and withdrawal history (amounts, methods, dates)
  • Wagering activity, bets placed, game sessions, wins and losses
  • Bonus usage, cashback, loyalty points, and VIP tier status
  • Communication preferences and consent records

4.4 Technical and Usage Data

When you access our Services, we automatically collect:

  • IP address and approximate location (country/city level)
  • Device identifiers (e.g., device ID, browser type and version, OS type and version)
  • Access times, pages viewed, clickstream data, and referring URLs
  • Performance, diagnostic, and security logs
  • Information collected through cookies and similar technologies (see Section 9)

4.5 Communication and Support Data

  • Content of your communications with us (email, live chat, contact forms, complaints)
  • Support tickets, notes, and resolution history
  • Records of responsible gambling requests (limits, self‑exclusion, time‑outs)

4.6 Marketing and Promotion Data

  • Participation in promotions, tournaments, and campaigns
  • Responses to surveys, feedback forms, and reviews you submit to us
  • Subscription/opt‑in and opt‑out information for marketing communications

We do not intentionally collect special categories of personal data (such as health data or religious beliefs) unless strictly required by law or you voluntarily provide such information (for example, in the context of a responsible gambling self‑exclusion request).

5. How We Use Your Personal Data

We use your personal data for the following purposes:

5.1 To Provide and Operate the Services

  • Creating, maintaining, and managing your FunzyBets Casino account
  • Allowing you to access and play games (slots, table games, live dealer, crash and specialty games)
  • Processing deposits and withdrawals, including multi‑currency and cryptocurrency transactions
  • Applying bonuses, free spins, cashback, loyalty and VIP benefits
  • Providing customer support and responding to your inquiries
  • Age verification and eligibility checks
  • Know Your Customer (KYC) and Anti‑Money Laundering (AML) checks
  • Fraud prevention, risk assessment, and transaction monitoring
  • Compliance with gambling regulations and licensing requirements in Comoros and other applicable jurisdictions
  • Record‑keeping, accounting, and reporting to competent authorities where required by law
  • Enforcing self‑exclusion, time‑outs, and responsible gambling measures

5.3 To Protect Our Legitimate Interests

  • Ensuring the security and integrity of our systems, games, and payment infrastructure
  • Detecting and preventing fraud, abuse, bonus misuse, collusion, and other prohibited conduct
  • Investigating suspicious activities, chargebacks, and policy violations
  • Managing disputes and defending legal claims
  • Monitoring service performance and improving the user experience (e.g., navigation, search, language support)

5.4 For Marketing and Personalization (Where Permitted)

  • Sending you service‑related notices and account updates
  • Sending you marketing communications (email, SMS, on‑site notifications) about promotions, bonuses, new games, and special offers, where allowed by law
  • Customizing offers, bonuses, and content based on your profile and activity
  • Conducting surveys, satisfaction studies, and analytics to improve our Services

You may opt out of direct marketing at any time (see Section 10).

5.5 For Analytics and Service Improvement

  • Aggregating and anonymizing data for statistical and business analysis
  • Understanding usage patterns to improve game selection, features, and payment options
  • Testing and enhancing security, user interface, and platform performance

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Enable core site functionality (login, account management, language selection)
  • Remember your preferences and improve usability
  • Perform analytics on traffic, performance, and user behavior
  • Deliver and measure the effectiveness of promotions and marketing campaigns
  • Help prevent fraud and enhance security

Types of cookies we may use:

  • Strictly necessary cookies: Essential for operating the site and providing requested services.
  • Functional cookies: Remember your choices and preferences.
  • Analytics cookies: Collect aggregated information about how the site is used.
  • Advertising/marketing cookies: Used to deliver and measure targeted promotions, where applicable.

You can manage cookie preferences through your browser settings and, where provided, our on‑site cookie tools. Disabling certain cookies may affect site functionality.

7. How We Share Your Personal Data

We do not sell your personal data. We may share your data with:

7.1 Service Providers and Processors

Trusted third parties who process data on our behalf under written agreements, including:

  • Payment processors and financial institutions (cards, e‑wallets, banking, crypto processors)
  • Game and software providers powering our games and platform
  • Identity verification and KYC/AML service providers
  • Anti‑fraud and risk management providers
  • IT hosting, infrastructure, and security providers
  • Email, SMS, and marketing automation providers
  • Analytics and business intelligence providers
  • Customer support tools and communication platforms

These parties are required to use your data only as necessary to provide services to us and in accordance with applicable data protection laws.

7.2 Regulatory and Governmental Authorities

We may disclose your data when required by:

  • Gambling regulators and licensing authorities
  • Law enforcement agencies, courts, or other public authorities
  • Anti‑money laundering, counter‑terrorist financing, and tax authorities

Such disclosures are made only to the extent required by applicable law or necessary to protect our rights, property, or safety or that of our players or the public.

7.3 Business Transfers

In connection with any merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your data may be transferred as part of the business. In such cases, we will ensure that any recipient continues to process your data in accordance with this Privacy Policy and applicable law.

7.4 Other Authorized Disclosures

We may share information:

  • With your explicit consent or at your direction
  • To enforce our Terms and Conditions, Bonus Terms, and other agreements
  • To investigate or respond to complaints, chargebacks, or disputes involving you and third parties (e.g., payment providers, game providers, dispute resolution bodies)

8. International Data Transfers

Due to the global nature of online gaming and our use of international service providers, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws.

Where required by applicable law, we implement appropriate safeguards for such transfers, which may include:

  • Contractual protections (e.g., data processing agreements, standard contractual clauses)
  • Technical and organizational security measures
  • Limiting access to personal data on a need‑to‑know basis

By using our Services, you acknowledge that your data may be processed in such jurisdictions, subject to these safeguards and applicable legal requirements.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including:

  • Providing and maintaining your account and our Services
  • Complying with legal and regulatory obligations (e.g., gambling, AML, accounting, tax)
  • Resolving disputes and enforcing our agreements
  • Maintaining records of responsible gambling measures and self‑exclusions

Retention periods may vary depending on the type of data and applicable law. Typically, this may include:

  • Account and transaction records: retained for a minimum period required by gambling and AML laws (often several years after account closure or last transaction).
  • KYC documents: retained for the period required by regulatory obligations.
  • Marketing data: retained while you remain subscribed or until you object/opt out, plus a limited period thereafter to demonstrate compliance.

When data is no longer required, we will securely delete or anonymize it.

10. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have some or all of the following rights regarding your personal data:

  • Access: Request confirmation whether we process your data and obtain a copy.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal retention obligations.
  • Restriction: Request that we limit processing of your data in certain circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Portability: Receive certain data in a structured, commonly used format and transmit it to another controller where technically feasible.
  • Withdraw consent: Where processing is based on consent (e.g., marketing), you may withdraw that consent at any time.

You can exercise these rights by contacting us at support@funzybets.com and clearly stating your request and identity details. We may request additional information to verify your identity before acting on your request.

Please note:

  • We may not be able to delete or fully restrict certain data where we are legally required to retain it (e.g., AML and gambling regulations, legal claims, accounting).
  • Some rights may be limited or subject to conditions depending on applicable law.

10.1 Marketing Communications

You can manage your marketing preferences as follows:

  • Use the “unsubscribe” or “opt‑out” link in marketing emails.
  • Change communication preferences in your account settings (where available).
  • Contact us at support@funzybets.com with “Unsubscribe” in the subject line.

Even if you opt out of marketing, we may still send you service‑related communications (e.g., account notices, transactional messages, responsible gambling or legal updates).

11. Security Measures

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure, including:

  • Use of SSL/TLS 256‑bit encryption to protect data in transit
  • Access controls and authentication measures for staff and systems
  • Segregation of duties and least‑privilege access to sensitive information
  • Regular monitoring, logging, and security reviews of our systems
  • Secure storage of payment and KYC data in accordance with industry standards
  • Staff training on data protection, confidentiality, and security

While we strive to protect your data, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you suspect unauthorized access, you must notify us immediately.

12. Responsible Gambling and Vulnerable Persons

As part of our responsible gambling framework, we may process your data to:

  • Implement and enforce self‑exclusion, deposit limits, loss limits, wagering limits, time‑outs, and session limits
  • Monitor play patterns for potential signs of problematic gambling, where technically and legally permitted
  • Maintain records of responsible gambling requests and communications
  • Provide information on support resources and, where required by law, report certain patterns to relevant authorities

Information processed in this context is handled with particular care and retained only for as long as necessary to comply with our legal and regulatory obligations.

13. Children and Underage Persons

Our Services are strictly not available to individuals under 18 years of age or under the legal gambling age in their jurisdiction, whichever is higher.

We do not knowingly collect or process personal data from minors. If we discover that a minor has provided us with personal data or accessed our Services:

  • We will close the account and take reasonable steps to delete the data, subject to any legal obligations to retain it (e.g., to comply with regulatory requirements or to prevent further use).
  • Any winnings may be voided in accordance with our Terms and Conditions and applicable law.

If you believe a minor has used our Services, please contact us immediately at support@funzybets.com.

14. Third‑Party Websites and Services

Our website may contain links to or integrations with third‑party sites, services, or content (including payment providers, game studios, affiliates, review sites, and social media platforms).

We are not responsible for the privacy practices, content, or security of such third‑party services. Your use of these services is subject to their own privacy policies and terms. We encourage you to review those policies before providing any personal data to third parties.

15. Automated Decision‑Making and Profiling

We may use automated systems and profiling for:

  • Age and identity verification
  • Fraud detection, risk scoring, and AML monitoring
  • Enforcing bonus terms and identifying bonus abuse
  • Tailoring certain offers, bonuses, and promotions based on your activity and preferences

Where such automated decision‑making has a significant legal or similar effect on you and is required to be governed by specific rules in your jurisdiction, you may have the right to:

  • Obtain human intervention
  • Express your point of view
  • Contest the decision

To exercise such rights, contact us at support@funzybets.com.

16. Complaints and Dispute Resolution

If you have concerns about how we process your personal data, please contact us first at:

We will investigate and attempt to resolve your complaint in accordance with our internal procedures and any applicable regulatory requirements.

Depending on your jurisdiction, you may also have the right to lodge a complaint with a competent data protection authority or gambling regulator. Information about how to do so will depend on your country of residence and applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services.

  • Any material changes will be posted on our website with an updated “Last updated” date.
  • Where required by law, we will notify you of significant changes via email, on‑site notifications, or other appropriate means.

Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

18. Contact Details

For any questions, requests, or concerns regarding this Privacy Policy or our data protection practices, please contact:

FunzyBets Casino – Privacy/Data Protection
Email: support@funzybets.com

Please include sufficient information to identify your account (e.g., username, registered email, and country of residence) so we can process your request efficiently.